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What’s The Last Innovation You’ve Seen Coming From The Insurance Industry?
In our summer management meeting of the Customer Contact Center for which i’m accountable, we had an interesting discussion with our staff how insurance firms (i work within the health insurance...
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Reading Mike Boysen’s Secret – And Now the “Get Customer-Centric Quick”...
Image by Livia Iacolare via Flickr Found at Your Secret Is Out – And Now the “Get Customer-Centric Quick” Industry Is Here « Effective CRM. As with most things in life, that little secret you knew (and...
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Collaboration and Competition
Regular readers know that i believe in collaboration, but – being a biker – please note that everyone benefits if there is a productive tension. Found at Collaboration and Competition. Although most of...
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At last, again, again and again: The Value of Customer Experience, Quantified
It drives revenue – and we know how much. Source: hbr.org Related articles Get Ready for a Brand New HBR.org – Katherine Bell – Harvard Business Review How Smart, Connected Products Are Transforming...
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In the Social Age: Customer Experience Must Come First
We are in a Social Age, and customer experience is front and center. Moving from the industrial age to the social age requires new customer engagement. Source: www.thindifference.com Related articles...
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